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W Edwards Deming
Immediately post second world war W Edwards Deming went to Japan to create order from the crisis that was the Japanese economy. In Japan he found fertile ground for a set of ideas that had been around since the twenties. "Quality doesn't cost, It pays" What Deming taught the Japanese was largely common sense. 1. Make sure that people can take pride in what they do. 2. Make sure that you use the intelligence of the workforce. 3. Treat them like human beings. By using a set of basic principles Deming began through his teaching to build quality into Japanese industry instead of having it as a post production bolt on. Deming was hugely influential in Japan but largely ignored in America until the airing of a TV programme in the 1980's called "If Japan can, why can't we?" As he said in 1992, America was in more trouble than Japan had been at the end of the war because at least Japan had known how much trouble it was in, America did not. Deming's teachings began to gain credibility in Europe not only for their common sense but for the demonstrable history of achievement that he brought from Japan. Deming died in 1993 a disappointed man. He thought his teachings would be a virus that would take off on their own. He was frustrated that industry in Europe and North America was still largely ignoring what he knew to be true in their pursuit of traditional control and individual status. In the UK today there is centred in Ampthill, Bedfordshire a forum called the Deming Forum. The locus is a group dedicated to the preservation of the Deming Legacy and the continued implementation of his ideas. The forum use the same language that we have now become accustomed to. "Deming feels instinctively right" "You cannot change people but people can choose to change" "Human capital is the most important capital" "3% of problems have figures, 97% do not. It is people who count not the figures" "Explain Gently" "Everyone is a leader" "Remove the barriers that stop people from being as good as they can be" "Get rid of the Slogans" Deming espouses a different way of working that is about people and developing people. It is about understanding the relationships between the soft issues and the hard facts to transform the way that a business is run. It is about reaping the huge financial and personal benefits when we give people the respect and support that as valuable individuals each member of the workforce deserves. Remove the fear and measure the number of smiles on Monday morning. Peter A Hunter
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Business Management Managing Your Perfectionism What Is Perfectionism? Do you know WHAT MAKES ME MAD? It makes me SO MAD I just want to... Sound familiar? If you want to manage anger, the only way of doing so is to listen to your self-talk. This doesn't mean listening to yourself talk. It means listening to your SELF-TALK. Do You Need a Performance Coach? In today's fast paced world, we are often confronted with the issue, "I want to get in shape, but I just don't have the time!" We all have faced it at one time or another. So, when we finally decide to get in shape we go to the gym, and then another decision hits us. Should you get a personal trainer? That would speed up the process, I mean, they have taken massive amounts of time to study the body, and know how best to work out without hurting yourself. They can help you with a proper diet, implementing exercise into your lifestyle, etc. Also, I do not know of a single professional athlete who does not have a coach or mentor?get the hint? Purpose Many people go through much of their lives without really thinking about their purpose. I don't mean a lofty, philosophic, and often unrealistic purpose that has us striving to save the world or solve the challenge of poverty throughout the world (although these are both admirable for those whose true purpose is to do so). What I am talking about is the individual and unique purpose that drives and grounds us. The one thing that gives meaning to our lives and motivates us to achieve our potential. Identify Your Two Rich Horses The naked truth of person is that we are still slaves to our mind; means we are still a "bounded slaves" to our mind. The use of mind in constructive way or in some stepping-stone turning way is still not being revealed by human being. 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Living On Purpose The purpose of life is to live a life of purpose. Those individuals who live their lives 'on purpose' are not prone to wondering what the meaning and purpose of their life is. Good, Good, Good, Good Intentions I always do a lot of thinking about good intentions in December. Choosing The Right Coach Coaching has become a very popular way for people to get the ongoing support they need to accomplish their goals. However, choosing a coach can be tricky. There are so many METHODS, models, and approaches. Coaches come from every background possible -- from counseling to consulting to corporate America. And each individual has a PERSONALITY, communication style, and temperament that is going to match well with some people and clash with others. So how do you choose someone who is right for you? Success Coaching - What Bill Gates and You Should Have In Common He was just a teenager, but he was already displaying the powerful habits that would one day make him a billionaire. Choosing The Perfect Coach So, you are ready to start coaching. You either have some issues that you think a coach can help you overcome, or you just think it's time for a quality of life tune-up. You've reviewed your budget and set aside some money to cover the fees and you've ascertained that you are reasonably free of any serious mental or emotional issues that might interfere with the process. But now comes the big question: "How can I find a coach that's right for me?" Searching For Your Calling Quest or Curse? Judging by the extraordinarily positive reader response to Po Bronson's What Should I Do With My Life?, people are aching for a sympathetic outlook on their stories of career dissatisfaction. They tend to be their own harshest critics, often riddled with self-doubt and embarrassment about not getting this "career thing" right. Maintaining a constructive attitude is challenging. In spite of contrary statistics - such as, the average American changes jobs eight times over the course of his/her lifetime - we still tend to harbor the expectation that we "should" decide by our late 20's/early 30's what we want to do and follow that thread for the remainder of our working lives. As T. puts it, "My search for work I'm passionate about is regarded by my friends like a child's drawing that's put up on the refrigerator?isn't that cute!" Top 10 Ways to Coach Yourself to Total Success! Coaching is about being your best. It's about performance, about "staying the course" and, in the end, about creating and living the life you really want. Many people use coaches to make more money, win the gold prize or do something dramatic. That's fun, and when it's right, it's wonderful! Choosing an Apprentice Along the path from where you are now to millions in revenue, thousands in readers, tens of thousands of prospects, or hundreds of clients -- whatever criteria you use to define success for your coaching...there us is one key speedbump which is seldom talked about.That is capacity.This is especially true as your revenues grow up to six figures and you set your sights on building a seven-figure legacy business with a global impact. How do you get your head around this problem? What secrets will ease your way through the growing pains? In all the many thousands of hours of consulting, coaching and training I've done, there is only one key I've found to date that doesn't require significant cash investment. And that is the concept of apprentices. Trust In The Moment, and Trust In Yourself Do you often get yourself upset and feeling less than fully confident, as part of your preparation for facing a daunting challenge? You can improve your performance if you let your somatic intelligence lead the way."You move too much to be effective." Tamura sensei softly shouted at me. "You need to give your opponent a clearer target to strike at." THE Step to Working Smarter (Japanese Style) Remember that Coke contest from the 80s? If you collected bottle tops that had the letters to spell T-H-E R-E-A-L T-H-I-N-G, then youd win a zillion dollars. Creating Supportive Environments I'm writing this on my laptop in a Cosi caf in Dupont Circle in Washington, D.C. The reason I am here has nothing to do with me or my business, but the reason I can continue to be successful in my work is because I have set myself up to do so. How? By creating supportive environments. In this case, the laptop, the appropriate software, and the ability to connect to the Internet, as well as the support of my husband, all contribute positively to my accomplishment of the task: writing and submitting this column on deadline and without stress. How to Get More Business Without Even Trying Why are you in business? Hopefully you enjoy what you do, however is it because you want to make money so that you can have, be and do more in your life?
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