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Corporate Coaching and Employees: One Step Ahead
"Don't shoot... We're on the same side." Contrary to popular belief, a corporate coaching session with your employees is not the beginning of the change process. Our studies and consulting indicate that, 90% of the time, employees already have a clue that a problem or challenge is on the horizon. Furthermore, some employees have already resolved to take action and correct an existing problem or prevent or minimize impending problems. This start of pre-existing readiness is called the employee's "own force" (self-motivation) for change. In corporate coaching, the trick for the manager is not to let employees feel too threatened, exposed, or vulnerable when they sit down with you. If employees believe that they won't be tortured or tormented, they will begin to relax and share data and impressions. Employees will naturally feel some initial anxiety and be a bit defensive, even when they are in safe hands. The manager can achieve a lot of success if he/she can tap into, heighten, and acknowledge the employee's "own force" or self-recognition of the situation. Some leaders believe that the coaching session will help the employee who has perceptual blind spots by establishing the fact that a problem exists. However, the real challenge is to eliminate blind spots regarding the problem's "impact" and "consequences" of future action. A common omission of leaders, while conducting a coaching discussion, is acknowledging and giving employees credit for their awareness of the problem or concern, voluntary cooperation, and self recognition of the needed change. After gathering research data on the corporate coaching from both leaders and employees, we saw a fascinating pattern emerge. Leaders typically attributed their past coaching success to their own skillful orchestration of the coaching discussion. Employees, on the other hand, frequently attributed coaching success to their self-motivated effort to respond to change. Failure to understand that both the leader and employee play key parts in the corporate coaching process can lead to serious complications. Employees generally don't transmit graphic or extravagant verbal or nonverbal signs that they are attuned to the leader's line of thought and recognize that change is needed. It is as though the employee doesn't want to "let on" that the manager has a very good point which deserves serious consideration. That manager needs to be very alert and prepared to recognize and acknowledge a subtle yet positive shift of direction or recognition from the employee. The ability to put this into words is critical. For instance, if the employee says, "I guess I would be willing to give that a try," the leader could either assume that the employee is still not fully committed or that this represents some positive movement and respond by saying. I'm glad you are willing to try. It is important to be sure that you want to go ahead with this plan." The objective of this procedure is to support the employee's internal willingness or motivation to act constructively in the future. If the supervisor can recognize and reinforce the employee's "own force," then the ease and speed of the change will increase. Employees value expression of appreciation in exchange for their support. If the leader doesn't acknowledge the employee's "own force" and treats the employee as though there were none, the employee may interpret the leader's actions as unnecessarily punitive or a put-down. This may result from the leader overworking the issue or covering old ground from the employee's point of view. The leader simply needs to make sure that the employee's awareness is accurate and that the level of readiness is high enough and then guide the employee into an action plan. The goal in all of this is to let employees feel like a part of the team, to recognize that employees have accurately detected the same concern or issue as the leader, and then to move the coaching process into the action plan. The bottom line is this: be prepared to give employees some credit. Look for the subtle signs that they are beginning to respond, and express your appreciation for their support and cooperation. CMOE has been helping Pfizer, LG, FedEx, Boeing and many other multinational organizations develop their leaders around the world over the past 27 years. To learn more about corporate coaching or other programs we have to offer, contact a Regional Manager at (888)262-2499.
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Business Management Ten Ways to Make New Years Resolutions That You Can Actually Keep! Are you one of the millions of people who make big New Year's Resolutions each year, only to watch those resolutions fall by the wayside mere days or weeks later? Would you like to be able to set New Year's Resolutions that you can actually keep? It might be easier than you think! The Best Things in Life Are Rarely Things Have you ever noticed this to be true? Learning To Recognize Your Ego What is an ego? Resolving Conflicts Effectively Every relationship has conflicts. In some relationships, conflict is a serious problem; in others, differences seem to be resolved without creating a major incident. Life Coach, Counsellor, or Therapist; - How do I choose? Life coaching has become fashionable in recent years and there seems to be a big demand for what they offer. Counselling and many forms of therapy are also on offer, these may have been around for many years and have advantages to offer clients. 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But for seem reason there seem to be ten nifty answers to pretty much any problem or life situation you can come up with. Living On Purpose The purpose of life is to live a life of purpose. Those individuals who live their lives 'on purpose' are not prone to wondering what the meaning and purpose of their life is. Body Language Speaks Louder Than Words Has it ever occurred to you how much you are saying to people even when you are not speaking? Unless you are a master of disguise, you are constantly sending messages about your true thoughts and feelings whether you are using words or not. Integrating Life and Work Organizations are finally creating cultures that support a work and life balance for their employees. After years of demanding high productivity and increasing on the job hours and expectations and not achieving the hoped-for better results, companies are finally embracing polices and procedures that support employees in integrating their life and work experience. The results are bringing higher productivity, better employee overall job performance, and fewer employee absences, resulting in greater profitability. The Non-Conscious Mind at Work. Harness it for Your Success Thoughts are real things. As soon as you realize how to control your thoughts you are on your way to making vast changes in your daily success. Can Versus Cant It is my personal opinion that there are two words that are the driving force behind your personally achieving your ultimate outcome and your WHY in Life. These two words are the most powerful words that you can and will ever speak to yourself about any situation - "CAN" and "CAN'T" As I've said many times, "CAN" is a word of power; whereas, "CAN'T" is a word of retreat. New Developments Make Christian Life Coaching ?The? Career Choice for Work-At-Home Professionals I have watched for a couple years now, as my wife's career has really taken off and I must admit, I am impressed. At the age of 55, having had so many life experiences, it just made me sit up and take notice that something huge is happening. In addition to this, I have seen her income quadruple over the past year. Addiction to Worry Carole started counseling with me because she was depressed. She had been ill with chronic fatigue syndrome for a long time and believed her depression was due to this. In the course of our work together, she became aware that her depression was actually coming from her negative thinking - Carole was a constant worrier. Many words out of her mouth centered around her concerns that something bad might happen. "What if I never get well?" "What if my husband gets sick?" "What if I run out of money?" (Carole and her husband ran a very successful business and there was no indication that it would not go on being successful). "What if my son gets into drugs?" "What if my kids don't get into good colleges?" "What if someone breaks into the house?" 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To be in control of where life is taking you means being more productive, dealing more effectively with stress, having the ability to solve problems, handing change and developing healthy optimism. Start with these 7 steps and you are on your way. Potential One of the most often mis-understood aspects of self-development is the concept of potential. We are often told that we can achieve our full potential, however, what does this really mean? When the focus is building self-esteem and motivating individuals to do better, there is often the implication that potential is a destination or an end-point that can be reached, and if we just strive for "it", we will reach "it". But, what is "it"? How to Get a Grip on Your Money Most people have no idea where their money goes. They earn it and they spend it. Why Things Are The Way They Are Things are the way you think they are, because you think they are that way. An interesting statement I know, but let's break it down a bit if you will, and see what this Really means. Why? I met Sean a year and a half ago in a crowd of 50,000 people. We struck up a conversation and really hit it off. He gave me his number, which I forgot. I thought about tracking him down, but figured if it was meant to be we would meet again. Three weeks later I got a phone call from him, and we have been together ever since, until about a month ago.
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