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Corporate Coaching - Why Coach? C(5)+ED
Is it possible to make a strong "business case for corporate coaching?" Why is coaching vital to organizations? Why should leaders invest time developing their coaching skills? These are tough, important questions that organizations should consider before implementing coaching. The need for corporate coaching certainly depends on the situation. In some cases, it could be argued that time spent learning and doing coaching provides only small returns. If you have an operation with few people doing routine or rather insignificant tasks, it probably won't matter if managers can coach, develop, and lead people. But, in an entirely different environment, the quality of corporate coaching and feedback could matter a great deal. - For Example, the New York Times reported on an investigational survey of medical interns and residents. The results of the survey stated that nearly half of the interns failed to report mistakes and discuss situations with supervising physicians. How can people effectively learn and develop when key people are unwilling to approach leaders, and leaders are too busy "putting out fires" instead of teaching and coaching in response to performance issues. When seeking medical care, most of us would prefer a health care professional who has not only received technical schooling, but has also benefited from a trusted coach and mentor who has shared honest feedback and wisdom that only comes from experience. How do you know if you are in the type of business or organization where corporate coaching is value added? Consider applying the following formula: C(5)+ED. Although it sounds scientific, the formula is actually an easy way to diagnosis whether or not you should invest time and money in perfecting coaching skills and applying them in the workplace. The following survey identifies the components of the C(5)+ED formula. C(5)+ED is the ultimate test in determining how much time, money, and energy to invest in corporate coaching and development. "C" COMPETITIVENESS Does your business deal with strong competition? Yes No Do you have to fight for market share and profitability? Yes No If you are lucky enough to have a virtual monopoly over the competition, then you probably won't feel the pressure to excel or require the very best thinking and craftsmanship for sales, production, or technical/professional people. But, if you answered "yes" to either question, you need leaders who are capable of influencing the behavior of others. "C" COMMITMENT Does your organization/culture require innovation, independent action, and voluntary motivation? Yes No If you are able to "enforce" compliance, and you really don't need people to think creatively, then you are off the hook. But, if you answered "yes" to this question, you need leaders who know how to communicate, inspire, and bring out the desire in team members to "give it their all." "C" CHANGE Is your business dynamic, complex, and fast-paced? Yes No If you answered "yes," you need people who can adapt to changes in technology, the marketplace, or new programs and products. You need leaders who can guide, encourage, and help people overcome resistance to change. "C" CULTURE Does your business culture stress the importance of values, principles, teamwork, ethical behavior, etc? Yes No If you answered "yes," then you need leaders to promote, coach, and hold team members accountable for their behavior. You need leaders who set an example, and gain the respect of others. You need leaders who will speak up and stand up for the ideals that the organization promotes. "C" COMPLIANCE Is your business accountable to legal, industry, safety, health, or other standards? Yes No Are there specific policies, protocols, and formulas that cannot be compromised? Yes No If you answered "yes" to either question, then you need coaches to monitor and ensure that performance is measuring up. You need leaders with the courage and skill to confront problems in a positive and constructive manner so that people want to achieve the standards. "E" EXCELLENCE Does your organization value continuous improvement, ingenuity, and developing your processes to achieve better performance and higher quality for your customers? Yes No If you answered "yes," then you need leaders who can coach and encourage team members to critically examine the traditional ways of doing things. Leaders also need to coach team members to be creative and try new methods. "D" DEVELOPMENT Does your organization need to retain talented team members? Yes No Are your current team members ambitious, and do they want to learn and grow? Yes No If you answered "yes" to either question, then you need leaders who can coach, mentor, and train team members to achieve current performance objectives, as well as prepare them for future strategic positions. You need leaders who understand the value and need for individual development plans and activities, so team members will want to stay, grow, and contribute to the organization. EXAMPLES Consider the following examples that illustrate what happens when corporate coaching isn't practiced, and what the possibilities could be if leaders did successfully coach.
For more information on how to maximize the corporate coaching efforts inside your organization please visit CMOE. You can also contact one of our Regional Managers at (801)569-3444.
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Business Management Throw a No-Heat Party for the Planet Is it really possible to have loads of fun, and help the planet at the same time? Good, Good, Good, Good Intentions I always do a lot of thinking about good intentions in December. Be The One With Something Interesting To Say How Do You Learn Something New? Is Your Life In Motion? Ever since the Internet bubble and the 9/11 terrorist attacks, I've seen many people; including friends and family lose their jobs and/or personal fortunes overnight. The struggling economy has been merciless on the job market. It has affected every industry at every level, from line operators in manufacturing plants to upper management of Fortune 500's. I was confident back then, that if I were thrown into such a situation I would be prepared. Late in 2001, I experienced my own version of downsizing, when I sold my delivery and logistics business. What I actually did, was sell myself out of a job. After the sale was completed, I was suddenly questioning what to do with my life. The sale provided tremendous advantages, allowing me the financial flexibility and time to actually put some real thought behind this decision. I was convinced that within 3-6 months of the sale, I would be happily and successfully on my professional way. I've always thought of myself as an active participant in my own life, never sitting on the sidelines waiting for an opportunity to seek me out. I have to admit, it was one of the most difficult times, requiring enormous soul searching and reflection. And just think, I asked for this and knew it was coming. During my first year of "planned unemployed", I tried day trading, business consulting, writing a screenplay, producing a film, graduate school and a variety of new hobbies. All of these career options were well thought out. I was just waiting to see which one would stick. Well, guess what? None of them provided enough enthusiasm to further pursue. This is when the panic really set in. I was back at the drawing board, thinking of new business ideas and developing extensive lists of pros and cons for each. Over the next few months, I drove my wife, family, friends and myself crazy with dozens of career/business ideas. Eureka! I've Found It! OK, so it wasn't quite that big of a deal. But I did find the "T" that mysteriously escaped from the word "not" in one of my articles a few months ago. Yep, I found it all right. Right at the end of what was intended to be the word "though". Of course, that misplacement resulted in a stupid sentence completely void of logic unless by chance you missed the "t" and read the sentence the way I intended instead of the way I wrote it. Crisis: Danger or Opportunity? I have often heard motivational speakers say that the word crisis in Chinese means both danger and opportunity. In investigating the facts, I have found running arguments on the web as to whether or not this is true. I personally do not speak Chinese and am certainly not an expert on this matter. The Student Who Knew Too Much This article is for those of you who coach or mentor. Does this sound familiar? Progress Reviews: Your Key To Effective Coaching One of the most effective ways to help your staff succeed is to provide regular, consistent coaching throughout the year. A Progress Review is a specific kind of coaching discussion, tied to the employee's Annual Objectives and Standards. It is an informal discussion in which the manager coaches the direct report to meet any unmet goals that are below target, and praises him or her for goals that are being met. Conducting progress reviews are a very important role for being an effective leader or coach. It is suggested that each of your direct reports receive a progress review discussion from you at least 2-3 times per year. Profitable Idea Generation in 4 Steps Using Improv A large percentage of business are stuck, tied to narrow ways of thinking about themselves and their products. In the business environment you can't be stuck and survive. Mindfulness and Multiple Intelligences: 8 Ways to Pay Attention How are you smart? Tripping On Mindfulness One of the ironies of mindfulness is that it's still possible to be forgetful, klutzy, or even distracted while doing our best to pay attention. Trust In The Moment, and Trust In Yourself Do you often get yourself upset and feeling less than fully confident, as part of your preparation for facing a daunting challenge? You can improve your performance if you let your somatic intelligence lead the way."You move too much to be effective." Tamura sensei softly shouted at me. "You need to give your opponent a clearer target to strike at." Could You and Your Business Benefit from a Business Coach or a Consultant? The surprising answer is "probably". Most individuals don't realize that a certified business coach or business consultant can add enormously to their home based or more traditional type business. Many individuals think a business coach or consultant will come into their business and tell them things that they don't want to hear. The Art of Change We don't change. I imagine such a statement could find a lot of opinionated opposition if it implied a lack of growth, whether that be on a knowledgeable level, a logical or spiritual one, but in this case we refer to ourselves and who we are in relation to who we were when we decided to grace this world with our presence. The Value of Coaching to Support Your Business and Your Life In our daily lives as well as in our businesses, we typically operate from the perspective of doing the best we know how to do in dealing with life's challenges and opportunities. If we knew what it would take to be more effective in our relationships, more productive in our activities or more successful in reaching our goals, we would surely alter our behavior to correspond with these insights. The only access we ordinarily have to impact our lives comes from the areas of "what we know" and "what we don't know." In our efforts to achieve more, we usually resort to increasing what we do know by learning to do things a little better, a little different or we simply do more of a behavior that produced a certain result for us in the past. This behavior can predictably result in small, incremental increases in our ability to impact our business and our world. Likewise, by educating ourselves in the arena of "what we don't know," this knowledge then becomes part of what we now do know. As an example, if you are computer illiterate and you apply yourself to learn how to adeptly operate a computer, you will have successfully taken something that you do not know and converted it into what you now know. More than 95% of our efforts are spent in these two arenas what we know and what we don't know. Truth About Life Coaching School Accreditation With life coaching becoming "the" career choice in this millennium, many of you are seeking the right choice for training and certification. Hopefully this article will answer some of your questions. How to Crack a Daunting Task! If you have a daunting task and the mere thought of it overwhelms you, it's probably too big to implement directly and should be broken down into actionable parts. I find this happens to me frequently -- I see the big strategic goal that I want to achieve, but become paralyzed thinking about the size of the project. To accomplish my overall goal, I need to crack this task into small doable pieces. In that way, I keep it simple and focused on one thing at a time. Be Better at Business And Lose Weight, Too! In business, individuals often secure the services of a success coach like myself to "fix" certain areas of their professional life. The desired fixes typically range from a desire for a promotion and/or a salary increase, to on-the-job performance enhancements, to improving one's personal productivity, to boosting one's level of enthusiasm about their job. What is Coaching? Recently, I have received several emails asking me about coaching and what it is exactly. So, I decided to answer some of those questions in this article. Are You At The Point Of No Return? There is a point at which everything becomes simple and there is no longer any question of choice, because all you have staked will be lost if you look back. Life's point of no return." -Dag Hammarskjold
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