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Coaching Employees - The Chronic Excuser
Most of us find coaching employees to be an effective, even enjoyable, approach to leadership and management. Coaching provides a way to help team members grow and develop, while achieving business objectives. But occasionally, we encounter a team member who has an excuse for every situation. How can we help team members like this accept responsibility and focus on solutions, rather than dwell on the reasons why things aren't accomplished? How can we ensure that we really gain commitment and consensus on plans, assignments, and projects Coaching Employees and Advice First, it's important to remember that excuses come in two flavors. The first, called Type I excuses, usually surface when raising performance issues with a team member.
As we try to help the team member accept personal responsibility, we should never let an excuse go unaddressed. However, with a "chronic excuser," it can feel like an endless cycle. Some excuses, called Type 2 excuses, are legitimate. These excuses are an important signal. Left unaddressed, Type 2 excuses can result in team members feeling insecure, unsupported, and frustrated. Team members may have real concerns about the plans you've created, or their ability to follow through on them. Openly addressing Type 2 excuses allows you to review the plans you've made, make sure they're viable, and reinforce your confidence in the team member. Exercising patience in listening will help you weed out the real obstacles from the smokescreens. You can demonstrate support by removing legitimate obstacles. You can also teach a powerful lesson in accountability by exposing the smokescreens. Excuses also generally arise when establishing a plan. For team members with low confidence or little experience, it can be frightening to make commitments, and they may feel a need to "hedge their bets." When a team member raises a concern indicating that circumstances beyond his/her control might prevent them from achieving their goal, this sends a message that they're not sure they can carry out the plan. As you make a pattern of confronting in a supportive, cooperative way the excuses made by reluctant team members, you'll convey an important message about your commitment to accomplishing goals, helping your team members improve, and establishing a spirit of accountability in your work. If you would like more information about coaching employees, please contact a Regional Manger at CMOE at (801)569-3444. You can also visit CMOE's website for more information.
Employment - Google News |
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Business Management Mentors and Coaches: How to Be a Great Mentee or Learner When you invest your time in being a mentee you will be rewarded with accelerated learning and experiences from your mentor. You will learn from and avoid the mistakes that they may have made, learn about your industry, meet great people, form valuable relationships and be able to mentor someone in your future. If your organisation offers a mentoring program, sign up and get involved. If there isn't a formal mentoring program, suggest one or identify people you would like to learn from and approach them about mentoring you. If you are going to approach someone about being your mentor make sure you present yourself professionally and show your prospective mentor that you are serious and committed by having a mentoring plan in place. Whats Wrong with Life Coaching? As a Life Coach I quickly identified most individuals wanted to achieve a particular goal or ambition and tried it themselves without success, and unfortunatley were still reluctant to get any help. So, I started 'A Life Coaching' a company which provides individuals with the tools, skills and processes to Life Coach themselves. (Free sample multi media below.) Life On The Receiving End Of Coaching What is it like to be on the receiving end of mentoring to improve your performance in pocket billiards and at the same time, participate in life changing coaching? Using Audio Programs to Increase Your Knowledge and Productivity If you do any significant amount of driving, a simple thing you can do to increase your productivity is to listen to audio programs in your car. If your commute time to work is 45 - 60 minutes each way, you can easily listen to at least 1 book each week. Over the course of a year, that can add up to about 50 books. That is a significant number. How to Forgive Another for Past Hurts No one gets through life without being hurt by another person. We all have experienced the pain of a thoughtless remark, gossip, or lie. If you have experienced an unhappy marriage, the devastation of infidelity, or suffered physical or emotional abuse, you know what it feels like to be hurt. It is tempting to hold on to these feelings and build a wall of safety around yourself, but the best way to heal is to forgive the person who hurt you. Successful Change Starts With A Shift In Perspective Like so many in corporate America today, Susan needed more balance in her life-but she did not know how to get it. Faced with a 60-hour work week and a lengthy daily commute, Susan was left with little time for outside interests. Her job was literally draining her of energy, and her attitude at work was changing, especially within her business unit. Do You Trust Your Mentor(s)? It is better to suffer wrong than to do it, and happier to be sometimes cheated than not to trust." - Samuel Johnson What Are Your Priorities? "The indispensable first step to getting the things you want out of life is this: decide what you want." -Ben Stein Buyer Beware: Choose A Business Coach Carefully To Get The Results You Want Consider this scenario. A colleague suggests you get a business coach. Via the Internet, you find one close-by. The woman says she'd love to help. She charges $300 a month for two 30-minute calls. It seems like a good deal, so you eagerly sign on the dotted line. Still Wondering About Coaching? A friend called me the other day from Lower Alabama. He has followed my career as a coach with enthusiasm, and continually refers clients to me, and I'm sure has done his part for making coaching known in his neck of the woods. "Coaching has arrived," he said. "I just heard an ad for a coach on my local radio station." Executive Coaching -The Business Benefits Executive coaching is an investment for you and your business and you need to understand what returns you will get. How exactly will you benefit from it? Life Coaching for Success and Fulfilment We live in a world of rapid change and uncertainty. Nothing is as it was even ten years ago. This means there is major pressure on all of us to change, everything is speeded up; we have to learn fast or risk being left behind. All areas of life are affected. Relationships lack commitment, health can no longer be taken for granted, financial security can disappear over night. Careers are insecure, global security is challenged and stress is at an all time high. We have more choices in life than ever before. So how do we find stability and manage choice in this fast changing world? Friends? I met my friend when we were in graduate school, and we enjoyed hanging out together outside of classes. After receiving our degrees, we both left school to live in different states. That was 10 years ago. If What You Are Doing Is Not Working Change Your Approach And ironically the more we worry about it, the more tense we get and the more likely we are to say something stupid. A Sure-Fire, 10-Step Formula To Get Started As A Coach Or Consultant "My guess is first I'll need some zippy flyers and a tri-fold brochure" said an email from Matt last week. Sadly, he is not the only one thinking that the first step to building a professional business is printing fliers and brochures. After all, that's what everyone does, right? And it seems like a logical place to start, doesn't it? Do You Ever Give Up Coaching Employees? In principle, we don't want to give up coaching employees. We want to believe that we can eventually make a difference. Sometimes it's our own ego that drives our persistence and determination. Going Beyond Life Coaching In Corrogue the air is chill and the frost is on the ground. Some Business Coaches are in Error Many business coaches deny the power of suggestion while using it. For instance a corporate inner circle will be told that they have inner conflicts with ethical practice due to the stockholders coming first, the customers coming second and employees coming third. They will tell the corporate management team that often what must be done short term to appease shareholders may not be good long term for employee units or quality of products to the end user. Yet this is linear thinking for some one who plays at a higher level in western culture and corporate America. Our goals is win/win/win. And if you will read Jim Collins book "Built to Last" you will see my point here. How to Tune In Your Brain & Feel Confident with People in Moments One day when I was in school, many years ago, the school principal wandered into our class room, sat down and started to talk. Developing Will Power and Self Discipline Most people admire and respect strong individuals, who have won great success by manifesting will power and self discipline. They admire people, who with sheer will power, self discipline and ambition, have improved their life, learned new skills, overcame difficulties and hardships, reduced their weight, rose high in their chosen field or advanced on the spiritual path.
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