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5 Steps to Derail Difficult People - Your Surefire Way to a Peaceful Resolution
That one guy at work that always has to be right; your buddy's wife who can't eat anywhere they serve burgers, or the monster-in-law, I mean mother-in-law, with too many opinions for your own good, difficult people, we all know them. So the question is, is there a right and a wrong way to deal with them? The answer is yes, if you want to avoid unnecessary confrontations. First, keep in mind that it is very unlikely you will ever change the other person, so dealing with their difficult personality won't be just a one time Incident, but an every time skill. Don't sit back saying nothing until you absolutely can't take it one more second. Your pent up frustration will only result in a catastrophic blowout. The best approach is to confront and handle the situation as it occurs. Just Practice These 5 Steps 1. Decide what the exact problem is and face them alone and in person to discuss it. - Keep your posture open and inviting, avoiding crossed arms or negative facial expressions. 2. Have a clear outcome in mind and strive continuously throughout the confrontation to reach it. - May be as simple as getting the other person to listen to your viewpoint. 3. Organize your thoughts before you meet. - Think of supporting arguments, specific instances, and any documents to build a solid case and avoid generalities. 4. Keep calm in your body language and tone of voice, but stand your ground. - Remind yourself that this is a situation you are dealing with, so don't turn it into a personal attack. 5. Listen to what the other person is saying and show them that you are taking their feelings into consideration, and then get them to do the same. - Show them you are listening by keeping eye contact and repeating back what they have said in your rebuttal. Kindness, calm and rationality are your tools for getting them to do the same. Most importantly, keep communicating! The more you practice these five steps, the easier confronting difficult people and situations will become. Taking the cool, calm and kind approach to handling the situation will throw them off guard leaving the door open for you to take control. Just as you must plan for success in all other areas, you must also plan in order to successfully derail the difficult people in your life. Frank F. Lunn is an expert in leadership, marketing, and small business entrepreneurship. In his book, Stack the Logs! - Building a Success Framework to Reach Your Dreams, Frank outlines a simple 5-step strategy that will lead you to success in all areas. Find more useful article by Frank at http://www.stackthelogs.com
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Business Management How to Create Your Ideal Life - Excerpt from Individual Power When I lost it all, I felt powerless. During my darkest hours, I wrote letters to God asking "why?" I received answers in writing. Why a Coach is NOT a Consultant Often while talking to people about my coaching practice I get asked what the difference is between a coach and a consultant. Many people believe they are either the same thing or very similar. This is untrue. There are many distinct differences between someone who coaches and someone who consults. D.I.S.C.I.P.L.I.N.E. What does this word really mean anyway? According to Webster's Collegiate Dictionary, 10th Edition, discipline, as a noun, is defined primarily as punishment. My, but that has a harsh ring to it. An alternate definition is self-control. Well, that's a little closer to my idea. I submit that discipline, as it relates to making your home business a success, is the following: Listening Skills In Relationships Recently, when out to dinner with another couple, my husband is surprised at what someone says about one of our neighbors. He even comments this to the person about his amazement. Less than one week later, my husband comments to me he wonders about this very situation. After asking him, "Well don't you remember Sean told you that?" "No. I must have been in a conversation with someone else then." I just torque my jaws and change the subject because I just don't want to have this conversation about listening again. Home For The Holidays In my husband's family, family members send Christmas cards to other family members (parents to children, brothers and sisters to one another, etc.) even though the family always spends time together at Christmas for a meal and gift exchange. Creating An Effective Toolbox For Success WHAT'S IN YOUR TOOLBOX? Going On a Mental Diet Diets are always in style. Every time you turn around, someone is coming out with a new and improved diet. The latest craves are the Atkins Diet, the South Beach Diet, and Dr. Phil even has a diet he's promoting. Everyone is on a diet. What Do You Have To Give? "Happiness is not a matter of good fortune or worldly possessions. It's a mental attitude. It comes from appreciating what we have, instead of being miserable about what we don't have. It's so simple-yet so hard for the human mind to comprehend." ~ Bits & Pieces The $10,000,000.00 Question When I asked my client, Amanda, what she would do if she won a $10,000,000.00 lottery prize, she quickly answered " I would move to Hawaii and sit on the beach all day." Wow, sounds great doesn't it? When I next asked her if she could see herself still sitting on the beach all day in five years, she raised her eyebrows and said " Gosh, probably not, I'd be bored." Top 10 Ways to Coach Yourself to Total Success! Coaching is about being your best. It's about performance, about "staying the course" and, in the end, about creating and living the life you really want. Many people use coaches to make more money, win the gold prize or do something dramatic. That's fun, and when it's right, it's wonderful! You Have A Choice I'm a relationship coach and, unlike most, I deal with those 'other' relationships. Of course, I make love happen without wings and an arrow, but I really make a difference with business relationships, family relationships, community relationships, old and stale relationships and all the rest that we take for granted, lost or forgotten. Business Career, Executive, Life Coaching Article Mechanisms of the Mind (Achieving Success) Suppose that the human mind is nothing more than a bio-computer and that the function of this computer is to get its owner exactly what he says he wants.. The computer mind takes what you say very literally. So, if you say you cannot do something, the mind interprets that as a command and makes sure you cannot do it. If you say you are confused and don't know what you want, the mind makes sure you have that experience. You Are Never Trapped! "The meaning of life is that it stops." -Franz Kafka (1883-1924) Mentors and Coaches: How to Be a Great Mentee or Learner When you invest your time in being a mentee you will be rewarded with accelerated learning and experiences from your mentor. You will learn from and avoid the mistakes that they may have made, learn about your industry, meet great people, form valuable relationships and be able to mentor someone in your future. If your organisation offers a mentoring program, sign up and get involved. If there isn't a formal mentoring program, suggest one or identify people you would like to learn from and approach them about mentoring you. If you are going to approach someone about being your mentor make sure you present yourself professionally and show your prospective mentor that you are serious and committed by having a mentoring plan in place. Enhancing Life for a Lifetime Do you often feel lonely, anxious, or even depressed? Is a mid-life or quarter-life crisis threatening your confidence, self-esteem and well-being? Do you yearn for practical advice on enhancing, balancing and bringing new joy to your personal and professional life? Could You and Your Business Benefit from a Business Coach or a Consultant? The surprising answer is "probably". Most individuals don't realize that a certified business coach or business consultant can add enormously to their home based or more traditional type business. Many individuals think a business coach or consultant will come into their business and tell them things that they don't want to hear. Can Versus Cant It is my personal opinion that there are two words that are the driving force behind your personally achieving your ultimate outcome and your WHY in Life. These two words are the most powerful words that you can and will ever speak to yourself about any situation - "CAN" and "CAN'T" As I've said many times, "CAN" is a word of power; whereas, "CAN'T" is a word of retreat. Dont Settle Settling is about not embracing what is best for you, and accepting what you really don't want. When you settle, you accept less than you deserve. Settling becomes a habit and a way of life, but it doesn't have to be. According to Maureen Dowd, "The minute you settle for less than you deserve, you get even less than you settled for!" Business Career Executive Coaching Article -Motivator, Discipline and Desire "There is a certain combination of desire and discipline in the way I work. Discipline by itself simply is not enough in the creative process." - Robert De Niro The Right Time and Place (Channelled)
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