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Managing Performance Every Day
The scenario? The company has decided it needs to eliminate costs. Hundreds of jobs are on the line. The executives of each division have been directed to cut costs by 35%. The tension throughout the company is so thick you can cut it with a knife. You know some departments will be totally eliminated because the work can be outsourced to save money. You are a manager with over 20 years of seniority and you know your department is NOT being eliminated. You breathe a sigh of relief; after all, you do have personal ties to the owners. You show up for a weekly meeting with your boss, and he catches you off guard?your job has been eliminated. Your world changes in an instant! You don't understand! Your performance reviews have been good for 20+ years! You've done your job! Nobody has ever told you that you are NOT doing a good job! The shock consumes you in the months to come as you try to make sense of it all. (What you don't know is that you have long had a reputation of someone who is extremely difficult to work with. Your many internal customers have complained about you all along. You shrugged off the complaints, and your boss chose not to deal with it or reflect it in your performance reviews.) This scenario is in fact real! Unfortunately, corporations dealt with the same scenario (with a few details changed) over and over again. The lesson learned here?"Inadequate performance management systems" damage individuals and companies. For the past few years' companies have furiously worked to upgrade the effectiveness of their performance management systems. They are establishing core competencies, identifying performance objectives and measures, and even talking about ongoing coaching. A 2002 study by Mercer Human Resource Consulting reveals that ongoing coaching is still in short supply! The data indicates that 78% of employees surveyed said their managers routinely conduct annual performance reviews. It also indicated that 26% said managers routinely provide ongoing performance feedback and coaching. Reality Check Could you be blindsided by a scenario similar to the one mentioned earlier? My personal belief is that managers (at all levels) don't give feedback or coach on an ongoing basis because they don't know how. Today, there are a multitude of training programs and support systems for managers who really want to learn to coach on an ongoing basis. They can get their own coach or they can attend a workshop like "The Coaching Clinic ©". More info can be found at www.connectionscoach.com. In the meantime, here are three ways you can begin to manage performance every day through coaching: Acknowledgement Make time to acknowledge contributions. Give credit where credit is due. Challenge them to play a bigger game. Inspire them to give the performance of a lifetime. Development Partner with them on projects. Do more asking versus telling. Become genuinely curious in their ideas and concepts. Give them the lead role. Support them when they stumble. Encourage them to get up and try again. Provide Feedback Be specific about what exactly makes the difference. Teach them how they can make a difference (do more, do less, keep doing). Incorporate "lessons learned" discussions into every project. If your company is one that says, "Our employees are our greatest assets", now is the time to walk the talk. By providing ongoing coaching, you'll be managing performance every day. And most of all, your employees will feel like they are your greatest assets. About The Author Lora J Adrianse is the owner of Essential Connections. She is a Coach, Consultant and Facilitator who specializes in the development managers and business owners. She recently left a long-term corporate career to focus on her passion for helping others bring out the best in themselves through the use of Emotional Intelligence. She can be reached through her website www.connectionscoach.com; coach@connectionscoach.com
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Business Management What Are Your Priorities? "The indispensable first step to getting the things you want out of life is this: decide what you want." -Ben Stein Buyer Beware: Choose A Business Coach Carefully To Get The Results You Want Consider this scenario. A colleague suggests you get a business coach. Via the Internet, you find one close-by. The woman says she'd love to help. She charges $300 a month for two 30-minute calls. It seems like a good deal, so you eagerly sign on the dotted line. Identify Your Two Rich Horses The naked truth of person is that we are still slaves to our mind; means we are still a "bounded slaves" to our mind. The use of mind in constructive way or in some stepping-stone turning way is still not being revealed by human being. This is the only catalyst which leads to become the " the so called body and the body holder" famous and illustrious and it is the same catalyst which can lead to other floating vices right across us. THE Step to Working Smarter (Japanese Style) Remember that Coke contest from the 80s? If you collected bottle tops that had the letters to spell T-H-E R-E-A-L T-H-I-N-G, then youd win a zillion dollars. Empowering Vision Playing Our Part: Top Ways to Maximize Your Talents at Work Are you maximizing your strengths and promoting your talents at work? If you have sharp analytical skills, have you sought to apply those skills to your current job? I know it sounds crazy to ask for more work when you are already overloaded, but any assistance that you can provide now will ultimately help you advance in your present position or in a future one. Getting Unstuck: Moving Forward To Success Ever find yourself stuck in that awful loop of inactivity? You circle around and around between wanting to move forward and then apathy? Covering the same ground and never moving forward? It could be that you are stuck in the web of your own comfort zone. It's a place we hang out at that's routine, predicable and safe. We've stopped growing, taking risks, and seeking. We can get stuck eating certain foods for comfort, not taking the risk to lose weight, not choosing the next step to overcome an eating disorder, or not getting started at that creative project you already know you would succeed at. The comfort zone offers a safe shelter, a familiar beaten path for us to follow. As long as we stay within the protected shelter, we feel secure and safe in what is already known. If I Only Had a Heart I know you probably have heard of the movie, "The Wizard of Oz" right? Well, for those of you, who have somehow managed to miss this movie, let me give you a brief description of it. Life Coach, Counsellor, or Therapist; - How do I choose? Life coaching has become fashionable in recent years and there seems to be a big demand for what they offer. Counselling and many forms of therapy are also on offer, these may have been around for many years and have advantages to offer clients. Yet how do you choose which one to go for? The Executive Coaching Contract Having found a coach you feel comfortable and excited about working with, the next step is to discuss and sign the coaching contract or agreement. This is vital to ensure that both coach and client are clear from the outset about what is expected. Self-contentment Leads to Confidence Being self-content means accepting and acknowledging who you are at your core and becoming satisfied -- maybe not perfect, but satisfied -- in all areas of your life. When you learn to better understand, better appreciate and eventually love yourself, you exude a quiet confidence that will open doors to what you want in life. One way to develop a strong sense of self-contentment is to give yourself the gift of self-appreciation. Offer yourself the same respect and kindness you give to others you care deeply for. In doing so, you will feel more at peace with yourself, be strong in your convictions and easily stand up for yourself. Here are three ways to support you in becoming more confident. 1. Silence Your Inner Critic Many women have a tendency to focus on what is "wrong" about themselves rather than what is "right." We tend to pick out and pick on the parts of ourselves we like the least. This disapproving inner critic (that little voice inside our head that points our faults and undermines our achievements) needs to be silenced. Instead of focusing on what you don't like about yourself, do your best to acknowledge and appreciate what makes you unique. Your smile. Your sense of humor. Your eyes. Now go further. What qualities define you as a person? Resist the temptation to criticize yourself. This is a learned behavior and it can be unlearned with intentional action. 2. Surround Yourself with Positive Environments In order to remain confident or regain confidence, you have to ensure that you surround yourself with positive environments emotionally and physically. This means cultivating friendships that enrich your life. A well-meaning friend that consistently points out your faults may be undermining your sense of self. Seek out people who care about you and can list all your lovely qualities instead. Fill your personal space with objects that inspire you, such as pictures of loved ones, keepsakes and favorite books. 3. Acknowledge Your Achievements Like most women, you may have been brought up not to be boastful. However, there is a distinction between bragging and not recognizing your accomplishments and contributions. We have all achieved things in our lives, both big and small, personally and professionally. But oftentimes, we cross that achievement off our "to-do" list and quickly move to the next item, with little or no celebration. When you give yourself permission to feel positive about your accomplishments and refuse to listen to your inner critic, you will feel pleased within yourself. You will proudly share your wins, rather than apologize for them. You might even amaze yourself when triumphal works such as "I am one awesome lawyer," "I am the best mother ever," or "I rock" roll off your tongue with hardly at thought. Are YOU a Dreamer? This morning I watched a news article about a young woman who had just set a world record for sailing across the English Channel. What was special about this Channel crossing? The sailor, Hilary Lister, is a quadriplegic who steered the boat by blowing through two straws. She completed her crossing in 6 hours. How to Tune In Your Brain & Feel Confident with People in Moments One day when I was in school, many years ago, the school principal wandered into our class room, sat down and started to talk. Living On Purpose The purpose of life is to live a life of purpose. Those individuals who live their lives 'on purpose' are not prone to wondering what the meaning and purpose of their life is. Self-Defense Within Martial Arts Training Demands a Real-World Perspective This story is being offered in response to a request made by my teacher, Soke (Grand Master) Masaaki Hatsumi, during a recent training visit to Japan. During one of the training sessions, Soke was suggesting that everyone, regardless of rank, should make it a point to talk to those with actual combat experience and to learn from these people. The point was, if you do not know what a real fight is like, you will not be able to train properly for an authentic situation. Keeping Your Anger Under Control In my work with individuals and couples, I see many people who have a difficult time expressing and managing angry feelings. Let's take a look at what causes people to become angry and how they can respond to stressful situations more productively. The Power of Effective Coaching Skills The most valuable assets of a 20th century company were its production equipment. The most valuable assets of a 21st century organization will be its knowledge, workers and their productivity. -Peter Drucker What To Do? Lifes Big Question We've all experienced the same thing at important crossroads in our life when big changes were underway. Often, we find ourselves feeling panic and frozen in time, possibly with indecision, waiting and wondering: Which way to go?; How will things turn out? Sometimes, you just don't know what to do. How Does Sports Coaching Differ from Corporate Coaching? Athletes Versus Employees Become More Self-Confident Signs of Self-Confidence
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